OtherEighty Privacy Policy

The short version. We collect what we need to run your business’s OtherEighty team, we use it only for that, we sell it to no one, and it leaves with you if you go. We never ask for your passwords.

1. What we collect

• Account information: name, email, phone, and business details you provide when you sign up or request an Everything Audit.
• Business operating data: the information your team needs to work: your services, hours, pricing rules, calendars you connect, and the operating memory your team builds (learned rules, preferences, history).
• Communications processed on your behalf: when your OtherEighty team answers calls, texts, chats, or emails for your business, we process those communications as your service provider, on your instructions. This includes your customers’ names, contact details, and message or call content. Calls may be recorded and transcribed, with disclosure to callers.
• Audit materials: call logs, quotes, and forwarded emails you send us for an Everything Audit.
• Usage and billing data: how the service is used (calls handled, messages sent), payment records via our payment processor, and standard technical logs.

2. How we use it

To operate your OtherEighty team and deliver the services you’ve configured; to prepare your Everything Audit; to show you receipts of the work done; to bill accurately; to improve reliability and safety; and to comply with law. We use service providers to do this (hosting, telephony, email delivery, AI processing, and payments, for example Supabase, Vercel, Twilio, Resend, Anthropic, and Stripe), each bound to use your data only to provide their service to us. We do not sell personal information, and we do not use your business’s private data to advertise to anyone.

3. Google user data (Calendar)

If you connect a Google Calendar, we access it only with your explicit OAuth consent and only for the scopes you grant:

• Read access is used solely to check your availability so appointments are offered in open time slots.
• Event access is used solely to create, update, or cancel appointment events your team books on your behalf.

We do not store your calendar contents beyond what scheduling requires; we do not share Google user data with third parties except the service providers processing it under our instructions as described above; we do not use it for advertising; and no humans read it except with your permission, for security purposes, or as required by law. You can disconnect Google Calendar at any time in settings or via your Google Account permissions page, which revokes our access.

OtherEighty’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

4. Text messaging (SMS)

Where your business uses OtherEighty to send texts, messages are sent to people who have provided their number to your business and consented to receive them (for example, when booking an appointment). Message frequency varies by purpose (for example, appointment confirmations and reminders). Message and data rates may apply. Recipients can reply STOP to opt out at any time and HELP for help; opt-outs are honored automatically and permanently. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

5. Retention, export, and deletion

We keep your data while your account is active. You can export everything (operating memory, learned rules, logs, contacts) at any time, in readable formats. On account closure or request, we delete your data within 30 days, except records we must keep for legal, billing, or security purposes. Audit materials you upload are stored in a private, access-controlled bucket, used only to prepare your audit, and deleted automatically after 180 days, or sooner on request.

6. Cookies and website analytics

Our public website (othereighty.ai) uses Google Analytics 4 to understand which pages and sections people use, which links they click, and where visitors come from. Google Analytics sets first-party cookies (for example, a cookie that starts with “_ga”) that assign a random identifier to your browser; they do not contain your name or email. Until you choose “Enable cookies” in the notice on the site, Analytics runs in cookieless mode: it counts visits, pages, and sources without setting cookies or recognizing your browser across visits. Choosing “Enable cookies” turns the cookies on. Choosing “Disable cookies” keeps them off. You can change your choice at any time by visiting othereighty.ai/?cookies=reset. The website assistant (Ask OE), the contact form and the checkout use browser session storage and do not set cookies. If you arrive through a partner’s referral link, we keep that partner’s code in session storage so the referral can be credited to them, and we record that the link was opened: that record counts the opening, and does not identify you. After a purchase we keep one value in local storage so a refreshed confirmation page is not counted as a second sale. The OtherEighty application uses strictly necessary cookies to keep you signed in.

7. Security

Data is encrypted in transit and at rest, isolated per business at the database layer, and access is logged. No method is perfect; if a breach affects you, we’ll notify you promptly as required by law.

8. Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or port your personal information. Contact us and we’ll honor them. If your information reached us because you communicated with a business using OtherEighty, we act as that business’s service provider; contact the business directly, and we’ll support their response.

9. Children

OtherEighty is a business service and not directed to anyone under 18.

10. Changes and contact

We’ll post changes here and update the date above; material changes get direct notice. Questions or requests: privacy@othereighty.ai · WhatGood LLC.