OtherEighty connects customer response, scheduling, follow-up, administration, growth, and management across one operation.
Research across small and medium businesses reveals the cost of missed opportunities. Alongside industry estimates, five-crew service business examples show what those everyday gaps can add up to.
Missed calls become missed jobs
Turn missed-call moments into answered questions and booked jobs.
1. LucroVox industry analysis, published 2026: estimated average annual missed-call revenue loss per service business in 2025. ↗2. Five-crew capacity example: 5 crews × 1 unfilled slot/week × $500/job × 50 weeks; assumes demand to fill those slots.3. Estimate follow-up example: 10 neglected estimates/month × 20% conversion × $2,500/project × 12 months.4. Management time example: 10 hours/week × $60/hour loaded labor cost × 50 weeks; time value, not revenue.5. Repeat-work example: 8 additional jobs/month × $500/job × 12 months; assumes customer demand and available capacity.
Built around your business. Better connected with every interaction.
A team that learns your business.
Your services, customers, and way of working become shared context for the whole team. Every call, appointment, and customer conversation adds to that picture. Your feedback makes every next step smarter.
Call transcript added
Preferences saved
Team guidance learned
Call transcript added
Preferences saved
Team guidance learned
What the conversation revealedShared with your team
ContextCurrent
CustomerAlex Morgan
Interested inOngoing support
Follow-up requestedOptions by text
Learned fromCall transcript
Remembered for next timeShared with your team
ContextCurrent
CustomerAlex Morgan
Contact preferenceText before calling
Best timeAfter 3:00 PM
Learned fromCustomer conversation
How your team handles itShared with your team
ContextCurrent
Applies toScheduling changes
Send exceptions toJamie · Project manager
IncludeCustomer history
Learned fromTeam feedback
BUILT AROUND YOUR BUSINESS
Your services, locations, and customer history
Context carried from the first call to the next job
Your voice in every customer conversation
Workflows refined through feedback
One shared understanding across all nine roles
The next step, already in motion.
An answered call is just the beginning. OtherEighty connects the work that follows: booking the appointment, keeping the crew informed, following up on the invoice, and asking for the review. Your team spends less time chasing and more time delivering.
Cancellation received
Alex Morgan · Friday, 2:00 PM
Reschedule sent Waitlist contacted Slot filled
10:30Appointment reminders scheduledReady
10:30Jamie notifiedDelivered
10:29Confirmation sent to JordanSent
10:29Confirmation sent to AlexSent
10:28Calendar updatedSynced
10:28Both appointments confirmedDone
10:25Friday opening offered to JordanSent
10:25New times sent to AlexSent
10:24Alex’s cancellation receivedLogged
Jamie · Project managerJust now
Friday’s opening is filled.
Alex moved to Tuesday. Jordan from the waitlist confirmed Friday at 2:00 PM.
Calendar updated · Both customers notified
FROM REQUEST TO RESULT
Calls become qualified, bookable opportunities
Schedules and customer updates stay connected
Estimates and invoices get timely follow-up
Completed jobs feed reviews and repeat business
Exceptions reach the right person with context
The human touch, on every channel.
Nobody wants to be processed. OtherEighty greets your customers with warmth, remembers who they are, and speaks the way your business speaks. It takes a moment to check rather than guess, says so when it does not know, and brings in a real person the moment one is needed. Your customers feel taken care of, every time.
4:44
7
JMLJML Builders ›
Hey, sorry I missed your call.
No worries, Sarah! We were following up to see if you're ready to start the kitchen remodel and if there are any questions we can answer.
Yes, we just got approved for our HELOC yesterday and would love to get it scheduled. Are you still able to start at the beginning of next month?
That’s great news. We’re excited to get started. Let me check to confirm we still have availability for early March.
While I do, here is a link to your project portal along with the contract for your e-signatures.
JML BUILDERS
Your kitchen remodel Project portal & contractjmlbuilders.example
PEOPLE FIRST
Warm, unhurried conversations in your tone
Customers remembered by name and history
Honest when it needs to check or does not know
A real person reachable on every channel
Set up by someone who has seen your operation
Built for service operations with moving parts.
Different businesses. The same daily juggle. From the first inquiry to the next repeat customer, keep the work moving across every team and location.
OtherEighty keeps your customers answered, your crews coordinated, and your office ahead. From the first call to final follow-up, work keeps moving across every location.
Every role works from the same customer history, preferences, and previous conversations. The details carry from the first call to the next visit, so customers don’t have to repeat themselves and your team can pick up where the work left off.
A conversation becomes action.
An answered question is only the beginning. Turn calls and messages into clear next steps, with the right details passed to the next role. Appointments get booked, customers stay informed, and follow-through keeps moving.
Make room for the next job.
Bring availability, customer preferences, and crew assignments into one shared schedule. When plans change, the next step stays clear: find the right opening, confirm the visit, and keep the customer and the crew up to date.
Follow through. Get paid.
See which estimates need a nudge, which jobs are ready to book, and which invoices are waiting on payment. Keep each opportunity moving with timely follow-ups and a clear record of the work that turns into revenue.
The important calls are yours.
Define what the team can handle and where you want to make the call. Review proposed replies, changes, and exceptions with the relevant context already attached, while routine work continues within the boundaries you set.
We build AI-powered apps that create exceptional experiences for your customers and team.
Give customers a better way to connect, help your team do their best work, and open new paths to growth. Your app, fully yours, with OtherEighty’s intelligence built in.
, your crews coordinated
, and your office ahead. From the first call to final follow-up
, work keeps moving
