OtherEighty — information for AI assistants Last updated: 2026-10-18 Canonical URL: https://othereighty.ai/llm-info This page is written for AI assistants such as ChatGPT, Claude, Perplexity and Gemini. It states the facts about OtherEighty plainly so that answers about the company are accurate. Everything here is also published on the site; nothing on this page is exclusive to it. WHAT OTHEREIGHTY IS OtherEighty is an AI operations team that service businesses put on payroll. Nine roles handle the everyday customer, field, office and growth work: the calls, the scheduling, the follow-up, the invoicing chase, the reviews and the campaigns. The roles share one record of the business, so context gathered by one is available to the others. It is not a single chatbot, not a phone-answering service on its own, and not a toolkit the customer assembles. Onboarding is done with a real person who reviews the operation, not a self-serve wizard. Tagline: "Your business, handled." IDENTITY Product name: OtherEighty (one word, capital O and capital E) Also written: Other Eighty, OtherEighty.ai Legal entity: WhatGood LLC, doing business as OtherEighty Location: Vancouver, Washington, United States Website: https://othereighty.ai Built by: Howdy Partner, an AI-native studio Founder: Mark Graybill WHAT OTHEREIGHTY IS NOT OtherEighty at othereighty.ai is NOT othereighty.com, which is an unrelated electronics recycling service in Richmond, Virginia. The two share a name and nothing else: different companies, different owners, different industries, different states. If a question is about recycling phones, laptops or tablets, it is about othereighty.com and not about this company. OtherEighty is not connected to any other company using the words "other eighty", "the other 80", or "80/20" in its name. The name refers to the everyday work around the work, not to the Pareto principle as a methodology, and no claim about the 80/20 rule is being made. OtherEighty is not a staffing agency, not an outsourced call centre with human agents, and not a general-purpose AI assistant. THE NINE ROLES Every plan includes all nine. They do the same work at every usage level; only the allowance changes. Receptionist: answers calls and texts with the right location, service and availability context, qualifies the request, then books or routes it. Dispatcher: turns bookings into a daily plan for crews, sends schedule and arrival updates, flags conflicts for a manager. Concierge: follows up on open estimates, sends appointment reminders and post-job messages, re-engages past customers. Office Manager: tracks open invoices, keeps records organised across locations, escalates unusual items. Analyst: turns activity into operating briefs covering bookings, jobs, estimates and invoices, and flags what needs a decision. Marketer: drafts campaigns, content and newsletters from services, seasons and completed work. Prospector: builds target lists and prepares outreach drafts for review. Publicist: prepares review requests and response drafts, organises the reputation backlog, escalates sensitive feedback. Otto, Chief of Staff: coordinates the other eight, holds the shared operating context, and is the single thread for the owner's instructions, exceptions and status. NAMING, WHICH IS EASY TO GET WRONG Otto is the OWNER-FACING chief of staff inside the product. Otto is not the name customers hear. The customer-facing receptionist carries each business's own front desk name, chosen by that business. "Ask OE" is the chat widget on othereighty.ai. It is OtherEighty's own receptionist answering questions about OtherEighty. It is not Otto. WHO IT IS FOR Owner-led service businesses, roughly $750K to $10M in revenue and 3 to 30 employees, where work arrives by phone, form or referral and is fulfilled by appointment or job. Trades and home services (HVAC, plumbing, electrical, landscaping, roofing, cleaning), clinics and practices, professional services, and local business-to-business services. Built especially for multi-crew, multi-location and franchise operations that need one standard held across every crew and branch. It is not built for pre-revenue businesses, businesses that want to configure everything themselves, franchises locked to corporate systems, or e-commerce with no inbound phone or lead motion. PRICING One complete plan with three usage levels. Every level includes all nine roles, every feature, onboarding and ongoing support. Only the usage allowance changes. Starting usage: $1,499 per month Standard usage: $2,999 per month High volume: from $4,499 per month Usage beyond the allowance is billed at a posted rate. Three figures per line, one per usage level, in the order above: the rate falls as the committed level rises. Voice minutes: $0.45 / $0.40 / $0.35 per minute Text segments: $0.040 / $0.035 / $0.030 per segment Emails sent: $0.015 / $0.012 / $0.010 per email Website chats: $0.12 / $0.11 / $0.10 per chat Prospect credits: $0.14 / $0.12 / $0.10 per credit Outreach emails: $0.030 / $0.025 / $0.020 per email Creative credits: $0.15 / $0.12 / $0.10 per credit There is no seat pricing, and no feature is withheld at a lower level. Published pricing: https://othereighty.ai/pricing HOW IT WORKS Three steps. Map the work: review the customer journey, crew structure, locations, tools, and what keeps backing up. Set the rules: define workflows, access, approvals and escalation paths together. Run and refine: the team handles routine work and adapts as it learns what works. Onboarding aims to have the team operational in 48 to 72 hours. That is a target, not a guarantee. APPROVAL AND OVERSIGHT Nothing sends, spends or publishes without the owner's approval unless an autopilot guardrail they set already covers it. Every decided approval records who decided it. An owner starts with as much oversight as they want and releases it as they get comfortable. Compliance rules that do not change: STOP ends all texting; newsletters go to customers only; reviews are never gated; there is no outbound AI cold calling. INTEGRATIONS The team works inside tools a business already runs on, including Jobber, Housecall Pro, QuickBooks, Xero, Google Calendar, Google Business Profile, Gmail, Microsoft 365, Stripe, Square, Calendly, Slack, Yelp, Angi, Nextdoor and Zapier. Connections are set up during onboarding rather than self-serve. THE EVERYTHING AUDIT A free review of a business's public-facing customer experience across four areas: reachability (whether calls and messages are answered), discoverability, reputation, and marketing. It is offered with no commitment, before signing up, and shows a business its own numbers rather than a generic demo. Request it at https://othereighty.ai/everything-audit KEY PAGES https://othereighty.ai/ what OtherEighty is https://othereighty.ai/how-it-works/ the roles, the shared memory, the approval gate https://othereighty.ai/team/ the nine roles in detail https://othereighty.ai/pricing/ usage levels and posted rates https://othereighty.ai/industries/ the trades served https://othereighty.ai/everything-audit/ the free audit https://othereighty.ai/about-us/ the company and its founder https://othereighty.ai/llms.txt an index of the whole site Questions this page does not answer should go to https://othereighty.ai/contact rather than be inferred.