Publicist
Your reputation wins the job before you ever quote it. Most of your happiest customers were never asked to say so.
Emma WilsonKitchen renovation Next “On time, clear communication, and a kitchen we love.”
Thank you, Emma. Knowing the updates kept the build easy on you means a lot. That kitchen turned out beautifully.
Every review.
A thoughtful next step.
Make room for the customer’s experience.
A completed job becomes a review request using the process you set. The Publicist prepares a message with the relevant customer and location context, giving your team a consistent way to invite feedback after the work is done.
A considered response to a specific customer.
Positive, mixed, or critical, each review deserves to be read on its own terms. The Publicist drafts a reply in your company voice, using the feedback and available job context, then places it with the designated reviewer.
Know when the next step needs judgment.
Some feedback needs more than a public reply. The Publicist organizes the issue with its job and location context and routes it to the responsible manager, keeping the draft response in review while your team decides how to help.
Kitchen renovation · Complete
Hi Emma, thank you for trusting us with your kitchen. If you have a moment, we’d love to hear about your experience.
Every reply knows
the job behind it.
A review belongs to a real customer experience. Job and location context help the Publicist prepare a more considered request or reply, while a clear approval process keeps your people involved.
As part of your OtherEighty team, the Publicist keeps feedback connected to the operation. Sensitive situations reach the right leader, and customer perspective becomes part of the company context the team works from.
A few details.
A clearer picture.
What does the Publicist handle?
The Publicist prepares review requests after completed work, drafts individual responses, and organizes the response queue by location. It also flags sensitive feedback for the person you designate to handle it.
Who approves public responses?
You choose the designated approver and review process. The Publicist prepares the response with the relevant customer, job, and location context. Your people retain control of what is posted publicly.
What happens with a critical or sensitive review?
The Publicist brings the issue and available context to the responsible manager. A draft can be prepared, but sensitive situations stay with your team for judgment and approval before a public response moves forward.
Put care behind
the next reply.
Give every location a consistent way to ask, respond, and follow through.
Get your audit